Privacy Policy.

Privacy Policy

At The Corner House Hotel, Taunton, we are committed to protecting your privacy and handling your personal data with transparency and care.
This Privacy Policy explains what information we collect, how we use it, and your rights in relation to that data.


1. Who We Are

The Corner House Hotel is the data controller responsible for the personal information you share with us.

Address: The Corner House Hotel, Park Street, Taunton, Somerset, TA1 4DQ
Email: reception@corner-house.co.uk
Phone: +44 (0)1823 284683


2. What Data We Collect

We may collect and process the following types of personal data:

  • Name, email address, phone number, home address (for bookings and communications)
  • Payment details (processed securely via trusted third-party systems)
  • Preferences and special requests (e.g., dietary, accessibility)
  • Stay history and feedback
  • IP address and browsing behaviour (when using our website)

3. How We Use Your Information

We use your personal data to:

  • Manage and confirm hotel bookings
  • Provide a personalised guest experience
  • Process payments and send receipts
  • Communicate pre- and post-stay information
  • Send marketing communications (only with your consent)
  • Improve our services and website functionality

4. Sharing Your Data

We do
not sell or rent your personal data to third parties.
We may share it only with:

  • Trusted service providers (e.g., booking platforms, payment processors)
  • Legal or regulatory authorities if required by law

All partners are required to protect your data and act only on our instructions.


5. How Long We Keep Your Data

We retain your data only as long as necessary to fulfil the purposes for which it was collected, including legal and business requirements.


6. Your Rights

Under UK data protection laws, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent at any time (for marketing or optional services)

To exercise your rights, email us at reception@corner-house.co.uk.


7. Cookies

Our website uses cookies to enhance your browsing experience and help us understand user behaviour. You can adjust your cookie preferences via your browser settings. For full details, please see our Cookie Policy.


8. Marketing

We may send occasional emails with exclusive offers and updates –
but only if you’ve opted in. You can unsubscribe at any time using the link in any email or by contacting us directly.


9. Security

We take data security seriously. We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, or loss.


10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. CCTV

(Closed Circuit Television)


We operate
CCTV systems across our pubs, restaurants, and hotels to help maintain a safe and secure environment for our guests, team members, and visitors.

Why we use CCTV



CCTV is used for the following purposes:

  • To protect the safety and security of our guests, staff, and visitors
  • To help prevent, deter, and detect crime or anti-social behaviour
  • To protect our premises and assets
  • To support investigations into incidents, accidents, or complaints
  • To assist law enforcement agencies where legally required
  • CCTV is not used for the routine monitoring of staff performance.

Legal basis for processing
We process CCTV images under the UK General Data Protection Regulation (UK GDPR) on the basis of our legitimate interests, namely ensuring safety, security, and the prevention of crime.

Where required, CCTV may also be processed to comply with legal obligations.

What we record

Our CCTV systems may capture:

  • Images of individuals within camera range
  • Date and time of recordings
  • Location of cameras

CCTV cameras are positioned responsibly and do not monitor private areas such as bedrooms, bathrooms, or changing facilities.

Clear signage is displayed on site to inform individuals that CCTV is in operation.

How long we keep CCTV footage

CCTV recordings are retained for a 
limited period, typically no longer than 30 days, unless footage is required for:

  • An ongoing investigation
  • A reported incident or complaint
  • Legal or insurance purposes

In such cases, footage may be retained for longer but only for as long as necessary.

Who can access CCTV footage

Access to CCTV footage is:

  • Restricted to authorised members of management
  • Controlled and password protected
  • Logged and monitored

Footage may be shared with third parties such as the police, insurers, or legal advisers only where lawful and necessary.

We do not share CCTV footage for marketing or non-essential purposes.

Your rights

Under data 
protection law, you have the right to:

  • Request access to CCTV footage containing your image
  • Request correction or deletion where appropriate
  • Object to processing in certain circumstances
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

Requests relating to CCTV footage should be made in writing.

Need Help or Have Questions?

We’re happy to help. Contact us at:
reception@corner-house.co.uk
+44 (0)1823 284683

SUPERKING ROOM

Spacious luxury in the heart of Taunton
Enjoy the added indulgence of a Super King-size bed and a spacious layout designed for ultimate relaxation. Each room includes a large en-suite bathroom, seating area, flat-screen TV, and all the extras you’d expect from a well-appointed hotel stay.

Television

Free WiFi

Iron & Board

Mini Fridge

Tea & Coffee

En Suite

Hair Dryer

Hangers

SNUG DOUBLE

Stylish comfort for weekend breaks or midweek escapes
Slightly more spacious than our compact rooms, the Snug Doubles offer a warm, welcoming retreat. Relax in a comfortable double bed and enjoy the convenience of an en-suite bathroom, free Wi-Fi, and modern furnishings.

Television

Free WiFi

Iron & Board

Mini Fridge

Tea & Coffee

En Suite

Hair Dryer

Hangers

COMPACT DOUBLE

A cosy base for your Somerset stay
Compact but cleverly designed, these rooms feature a snug double bed and all the essentials: en-suite shower room, tea and coffee facilities, and a flat-screen TV. Great for short stays or couples exploring Taunton.

Television

Free WiFi

Iron & Board

Mini Fridge

Tea & Coffee

En Suite

Hair Dryer

Hangers

COMPACT SINGLE

Perfect for solo travellers in Taunton
Our Compact Single Rooms are ideal for business trips or solo escapes. The room offers a comfortable 4 foot bed, en-suite bathroom, flat-screen TV, and complimentary Wi-Fi – everything you need for a restful night in the heart of Somerset.

Television

Free WiFi

Iron & Board

Mini Fridge

Tea & Coffee

En Suite

Hair Dryer

Hangers

THE APARTMENT

Your home-from-home in Taunton
Perfect for longer stays or families, our self-contained Apartment offers a seperate bedroom, a living area, kitchenette, and private bathroom. With all the space and freedom of an apartment and the perks of hotel service, it's a superb base for exploring Somerset or working away.

Television

Free WiFi

Iron & Board

Mini Fridge

Tea & Coffee

En Suite

Hair Dryer

Hangers

ACCESSIBLE ROOM

Comfort and accessibility combined
Designed with ease and comfort in mind, our Accessible Super King Room includes step-free access, a large en-suite wet room, and wider doorways. Enjoy a restful night in a spacious bed, with all the amenities you need for a relaxed, accessible stay in Taunton.

Television

Free WiFi

Iron & Board

Mini Fridge

Tea & Coffee

En Suite

Hair Dryer

Hangers

PAWS & RELAX ROOM

Pet-friendly stays in Taunton – because dogs deserve holidays too
Travelling with your four-legged friend? Our Paws and Relax Room is specially prepared for guests with dogs, offering a comfortable Super King bed, en-suite facilities, and easy access to outdoor areas. Dog bowls and treats are included to help your pup feel right at home.

Television

Free WiFi

Iron & Board

Mini Fridge

Tea & Coffee

En Suite

Hair Dryer

Hangers

Double Room

Classic comfort with space to unwind.
Our standard Double Rooms are perfect for couples or solo guests who appreciate extra room to stretch out. Featuring a double bed, en-suite bathroom, flat-screen TV, and a work area, they’re ideal for both leisure and business stays in Taunton.

Television

Free WiFi

Iron & Board

Mini Fridge

Tea & Coffee

En Suite

Hair Dryer

Hangers