Privacy Policy - Corner House

Privacy Policy

At The Corner House Hotel, Taunton, we are committed to protecting your privacy and handling your personal data with transparency and care.
This Privacy Policy explains what information we collect, how we use it, and your rights in relation to that data.

1. Who We Are

The Corner House Hotel is the data controller responsible for the personal information you share with us.

Address: The Corner House Hotel, Park Street, Taunton, Somerset, TA1 4DQ
Email: reception@corner-house.co.uk
Phone: +44 (0)1823 284683

2. What Data We Collect

We may collect and process the following types of personal data:

Name, email address, phone number, home address (for bookings and communications)
Payment details (processed securely via trusted third-party systems)
Preferences and special requests (e.g., dietary, accessibility)
Stay history and feedback
IP address and browsing behaviour (when using our website)

3. How We Use Your Information

We use your personal data to:

Manage and confirm hotel bookings
Provide a personalised guest experience
Process payments and send receipts
Communicate pre- and post-stay information
Send marketing communications (only with your consent)
Improve our services and website functionality

4. Sharing Your Data

We do not sell or rent your personal data to third parties.
We may share it only with:

Trusted service providers (e.g., booking platforms, payment processors)
Legal or regulatory authorities if required by law

All partners are required to protect your data and act only on our instructions.

5. How Long We Keep Your Data

We retain your data only as long as necessary to fulfil the purposes for which it was collected, including legal and business requirements.

6. Your Rights

Under UK data protection laws, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Withdraw consent at any time (for marketing or optional services)

To exercise your rights, email us at reception@corner-house.co.uk.

7. Cookies

Our website uses cookies to enhance your browsing experience and help us understand user behaviour. You can adjust your cookie preferences via your browser settings. For full details, please see our Cookie Policy.

8. Marketing

We may send occasional emails with exclusive offers and updates – but only if you’ve opted in. You can unsubscribe at any time using the link in any email or by contacting us directly.

9. Security

We take data security seriously. We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, or loss.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. CCTV

(Closed Circuit Television)

We operate CCTV systems across our pubs, restaurants, and hotels to help maintain a safe and secure environment for our guests, team members, and visitors.

Why we use CCTV

CCTV is used for the following purposes:

To protect the safety and security of our guests, staff, and visitors
To help prevent, deter, and detect crime or anti-social behaviour
To protect our premises and assets
To support investigations into incidents, accidents, or complaints
To assist law enforcement agencies where legally required
CCTV is not used for the routine monitoring of staff performance.

Legal basis for processing
We process CCTV images under the UK General Data Protection Regulation (UK GDPR) on the basis of our legitimate interests, namely ensuring safety, security, and the prevention of crime.

Where required, CCTV may also be processed to comply with legal obligations.

What we record

Our CCTV systems may capture:

Images of individuals within camera range
Date and time of recordings
Location of cameras

CCTV cameras are positioned responsibly and do not monitor private areas such as bedrooms, bathrooms, or changing facilities.

Clear signage is displayed on site to inform individuals that CCTV is in operation.

How long we keep CCTV footage

CCTV recordings are retained for a limited period, typically no longer than 30 days, unless footage is required for:

An ongoing investigation
A reported incident or complaint
Legal or insurance purposes

In such cases, footage may be retained for longer but only for as long as necessary.

Who can access CCTV footage

Access to CCTV footage is:

Restricted to authorised members of management
Controlled and password protected
Logged and monitored

Footage may be shared with third parties such as the police, insurers, or legal advisers only where lawful and necessary.

We do not share CCTV footage for marketing or non-essential purposes.

Your rights

Under data protection law, you have the right to: